Education has changed as a result of technological advances. Distance learning, particularly online learning, has rapidly increased its presence in higher education. At the same time, a new generation of students characterized as being the first generation to grow up with the Internet, are entering college. This generation, commonly called…

This article is based on the premise that face-to-face training can be augmented with cloud-based technology tools, to potentially extend viable training supports as higher education staff and faculty implement new content/skills in their jobs and classrooms. There are significant benefits to harnessing cloud-based tools that can facilitate both…

Many current (online) help systems fail because users refuse to use them or, even if they do so, they do not perceive them as helpful. There is an obvious gap between the intentions of the help content authors and the achievement of objectives concerning the perceived usefulness by help users. Problems may be divided into psychological and…