Purpose: The purpose of this paper is to examine the quality of jobs in call centres by focusing on the opportunities for promotion in this sector. More specifically, the research questions focus on discovering whether promotion is common practise in the call centre sector and on identifying the factors that affect this.…

A profile of small businesses in the Irish hotel industry shows that all claim to believe in human resource development but few practice it. Small hotels favor informal, specific job training focused on solution of immediate problems rather than long-term development. (Contains 119 references.) (SK)

A study of on-the-job training for 36 Dutch call center trainees and 46 new post office clerks found that training goals were only partly achieved. Self-efficacy, prior experience with tasks, management support, and workload were the most powerful influences on the effectiveness of training. (SK)

Responses from small and medium-sized enterprises (SMEs) in Britain (n=81), Poland (n=30), and Portugal (n=69) identified current levels of information/communications technology use and training provided and needed. Despite high demand, training is not provided regularly or effectively. Extent of e-commerce adoption influenced level of training.…

A manufacturing organization that trained workers on the job using active learning techniques demonstrated to the organization the benefits of training. As a result, a cultural change has taken place and workers believe they have been empowered. (JOW)

Purpose: As part of the European continuing vocational training survey, this paper aims to give an overview of the evolutions in continuing vocational training (CVT) in Belgian companies, by comparing both the results of the survey of 1994 and those of 2000/2001. Design/methodology/approach: In Belgium 1,129 companies took part in the survey of…

A systematic training model for an industrial engineering division in a Saudi Arabian company is described. Outlines for the program's basic elements--instructional media, coaching, and behavior and attitude enhancement--are presented. Performance measurement criteria and recommendations for implementation are discussed. (SK)

A study focused on the attitudes of Dutch dairy and horticultural workers regarding the need for training in the workplace. Results emphasize the importance of learning on the job but suggest that workers need to be made aware of the value of investment in other kinds of training. (JOW)