The authors examined the direct and indirect impact of empowerment on service quality as perceived by Extension staff. Using a sample 283 respondents, the results revealed that along with empowerment, constructs such as job satisfaction and organizational identification positively affected service quality. Undoubtedly, each of these variables…

Back in the old days, some folks reckoned an equine was just a disposable tool to get their jobs done. They might ride a horse hard, so it was sweaty, panting, and broken down. When done they would throw it out to pasture without proper grooming. This is probably the origin of the expression to "get rode hard and put away wet." As…

Addressing the needs of Latino workers can help improve working conditions, job satisfaction, and productivity of both employees and the companies hiring Latino workers. The study reported here assessed educational needs, communication gaps, and technical skills of Latino workers working in the horticultural industry in Iowa--an ethnic group that…

The Hoppock Job Satisfaction Record and the Job Questionnaire were used to assess job satisfaction in a major extension field district and for comparison with similar groups. Three factors found to rank high in both importance and deficiency in jobs were: sound management policies, good supervision, and pleasant co-workers. (Author/MS)