The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Affective commitment and intrinsic motivation to share knowledge are important issues in developing successful technology-mediated learning (TML) and knowledge management (KM) systems. This paper investigates an individual's social/self identities and affective commitment as important identity factors for perceived enjoyment to share knowledge by…

Providing detailed, constructive and helpful feedback is an important contribution to effective student learning. Quality assurance is also required to ensure consistency across all students and reduce error rates. However, with increasing workloads and student numbers these goals are becoming more difficult to achieve. An automated feedback…