The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

This paper discusses our experiences in moving to student centred learning. It describes the action research approach and the context for the module at Masters level in systems analysis and design. It discusses the learning materials provided as an alternative to lectures, including a book, a set of videos, courseware and a web site. The initial…