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Direct linkSchwieger, Dana – Journal of Information Systems Education, 2022
Connecting people with resources is a common activity. However, special situations have unique data needs. Without the appropriate leadership and tools to manage the data, the connections may never take place. This case examines the data needs associated with providing resources and social connections for families having a member with a special…
Descriptors: Databases, Design, Individual Needs, Special Needs Students
Janis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
Lending, Diane; May, Jeffrey – Journal of Information Systems Education, 2013
Activity diagrams are used in Systems Analysis and Design classes as a visual tool to model the business processes of "as-is" and "to-be" systems. This paper presents the idea of using these same activity diagrams in the classroom to model the actual processes (practices and techniques) of Systems Analysis and Design. This tip…
Descriptors: Visual Aids, Systems Analysis, Computer Science Education, College Instruction
Thompson, Nik; Toohey, Danny – Journal of Information Systems Education, 2014
This teaching case discusses the analysis of an electronic voting system. The development of the case was motivated by research into information security and management, but as it includes procedural aspects, organizational structure and personnel, it is a suitable basis for all aspects of systems analysis, planning and design tasks. The material…
Descriptors: Voting, Systems Analysis, Undergraduate Study, Case Method (Teaching Technique)
Tan, Wee-Kek; Tan, Chuan-Hoo – Journal of Information Systems Education, 2010
Acquiring the knowledge to assemble an integrated Information System (IS) development process that is tailored to the specific needs of a project has become increasingly important. It is therefore necessary for educators to impart to students this crucial skill. However, Situational Method Engineering (SME) is an inherently complex process that…
Descriptors: Information Systems, Teaching Methods, Student Projects, Models
Freeze, Ronald D.; Alshare, Khaled A.; Lane, Peggy L.; Wen, H. Joseph – Journal of Information Systems Education, 2010
This study utilized the Information Systems Success (ISS) model in examining e-learning systems success. The study was built on the premise that system quality (SQ) and information quality (IQ) influence system use and user satisfaction, which in turn impact system success. A structural equation model (SEM), using LISREL, was used to test the…
Descriptors: Student Attitudes, User Satisfaction (Information), Structural Equation Models, Information Systems
