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Direct linkTan, Kar Way; Shankararaman, Venky – Journal of Information Systems Education, 2014
It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…
Descriptors: Systems Development, Systems Analysis, Performance Technology, Health Education
Debuse, J.; Lawley, M.; Shibl, R. – Journal of Information Systems Education, 2007
Providing detailed, constructive and helpful feedback is an important contribution to effective student learning. Quality assurance is also required to ensure consistency across all students and reduce error rates. However, with increasing workloads and student numbers these goals are becoming more difficult to achieve. An automated feedback…
Descriptors: Feedback (Response), Assignments, Quality Control, Student Attitudes
