Describes Soft Know-How, a new training and electronic performance support system (EPSS) that helps employees in the design, training, and updating of their work methods for continuous quality improvement. A comparison between desktop publishing and Soft Know-How methods in editing a job assistance document is discussed. (LRW)

Discusses results of a survey that investigated practices in the design, development, and application of training and education that incorporates interactive hypermedia-based job documents, especially Interactive Electronic Technical Manuals. Military, industry, and higher education practices in traditional, electronic, and virtual classrooms as…

Describes the Corporate Educational NETwork developed at IBM that uses interactive television for training. Reasons for a new training method are discussed, including lowering costs; technical details are explained, including the use of a communications satellite; course offerings are described; and results of evaluations are discussed. (LRW)

To address the training requirements for workers using its new powder painting system, Chrysler contracted with Technology Applications Group, Inc. of Troy, Michigan to develop a multimedia paint training program delivered from CD-ROM using MPEG video, digital audio, graphics, and animation to present the instructional sequences. (AEF)

Describes partnerships that the Toronto-Dominion Bank developed with area universities and corporations to meet their changing training needs and paradigm shifts. Also describes organizations in the academic and business community who specialized in skills-upgrading for training development and technology adoption. (LRW)

Describes the development of an instructional technology-based training course for a Hewlett Packard manufacturing plant. The environment, an appropriately trained staff, and a development strategy with measurable goals are discussed; a comparison of conventional training with self-paced courseware is described; and learning effectiveness and…

Describes development shells and navigation templates that were designed by American Airlines trainers for the development of interactive multimedia instruction. Development time and cost are considered; functional requirements, including learning objectives, are discussed; and development shells for lessons, skills assessment, and proficiency…

Discusses the use of multimedia to develop higher-level thinking skills, particularly for training systems. Examines Navigation, access, and manipulation in learning activities. A case study in a corporate environment includes requirements for designing networked multimedia computer-based training. (LRW)

The International Organization for Standardization (ISO) has created quality assurance guidelines that help technology trainers and educators manage and organize training programs. This article briefly outlines program design principles, emphasizing needs analysis and outcome evaluation, performance documentation, and process management. ISO 9000…