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Computer Assisted Instruction1
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Journal of Interactive…1
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Bloom, Charles1
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Using Evaluation in the Design of an Intelligent Tutoring System.
Peer reviewed Peer reviewed
Bloom, Charles; Linton, Frank; Bell, Brigham – Journal of Interactive Learning Research, 1997
Learn, Explore, and Practice (LEAP) is an intelligent tutoring system for training new customer contact employees in customer interaction skills (problem solving and sales) as well as domain knowledge, such as telecommunications products and services. This article describes the design and evaluation (formative and summative) of the first version…
Descriptors: Computer Assisted Instruction, Computer Software Development, Formative Evaluation, Instructional Design