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Peer reviewedMatysek, Eugene F., Jr. – Journal of Library Administration, 1993
Examines the Total Quality Management (TQM) activities at a federal government agency (i.e., the Defense Fuel Supply Center) using the following criteria established by the Federal Quality Institute: top management leadership and support; strategic quality planning; customer focus; training and recognition; employee empowerment and teamwork; and…
Descriptors: Administrative Principles, Awards, Evaluation Criteria, Federal Government
