Describes technological and societal changes affecting libraries and advocates for transformational leadership. Strategic planning, creativity, innovation by substitution, intrapreneurs, gender differences, changing metaphors, risk taking, and communication are discussed; and the difference between managers and leaders is explained. (Contains…

Discusses early developments in the Online Computer Library Center (OCLC) interlibrary loan, including use of OCLC for verification and request transmittal, improved service to patrons, internal cost control, affect on work flow and borrowing patterns. Describes advances in OCLC, including internationalization, electronic information access,…