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| Administrative Principles | 1 |
| Benchmarking | 1 |
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| Evaluation Methods | 1 |
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| Journal of Library… | 1 |
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| Jurow, Susan | 1 |
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Peer reviewedJurow, Susan – Journal of Library Administration, 1993
Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…
Descriptors: Administrative Principles, Benchmarking, Data Collection, Evaluation Methods
