Library users' perceptions of the quality of interlibrary loan service are examined. Ten Greater Midwest Research Libraries Consortium members distributed surveys to patrons. Findings indicate patrons' satisfaction is minimally related to actual delivery speed; satisfaction and perceptions of timeliness are strongly correlated; a delivery speed of…

Considers the role of interlibrary loan and document delivery services in support of research collections and digital information. Highlights include current practices; licensing as it relates to interlibrary loan in the digital environment; distance education; the role of consortia; technical infrastructure; and archival retention versus…

Compares interlibrary loan data from a 1995 survey of Greater Midwest Research Library Consortium and Association of Research Libraries members with a 1989 survey. Shows an increase in transaction to staff ratio and a negative correlation between transaction to staff ratio and lending fill rate. Relates factors affecting productivity, such as…

Contains 13 articles that discuss current issues, future directions, and critical questions regarding successful library resource sharing. The articles present economic decision models, consortia agreements, copyright dilemmas, technological advancements, and a national project to revamp interlibrary loan and document delivery. (Author/JMV)