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Total Quality Management: A Mindset and Method to Stimulate Change.
Peer reviewed Peer reviewed
Mullen, Janet A. – Journal of Library Administration, 1993
Provides a review of the total quality management movement and process, and advocates applying it to higher education as a solution to current problems. Customer emphasis, continuous improvement, developing human resources, and using tools for process development are described; and examples from specific academic institutions are included.…
Descriptors: Administrative Principles, Educational Administration, Higher Education, Management Systems
Total Quality Management Initiatives in Higher Education.
Peer reviewed Peer reviewed
Sullivan, Maureen; Siggins, Jack A. – Journal of Library Administration, 1993
Examines trends affecting higher education such as declining enrollments, replacement of faculty, rising costs, competition for enrollments, corporate education, work changes, and greater accountability and relates them to Total Quality Management (TQM). Relevant organizations, the role of leadership, and barriers to greater acceptance are…
Descriptors: Administrative Principles, Change, College Faculty, Declining Enrollment