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| Administrative Principles | 2 |
| Evaluation Methods | 2 |
| Library Administration | 2 |
| Library Services | 2 |
| Models | 2 |
| Organizational Theories | 2 |
| Quality Control | 2 |
| Total Quality Management | 2 |
| Awards | 1 |
| Benchmarking | 1 |
| Data Collection | 1 |
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| Journal of Library… | 2 |
Author
| Jurow, Susan | 1 |
| Penniman, W. David | 1 |
Publication Type
| Journal Articles | 2 |
| Guides - Non-Classroom | 1 |
| Opinion Papers | 1 |
| Reports - Descriptive | 1 |
| Reports - Evaluative | 1 |
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Peer reviewedPenniman, W. David – Journal of Library Administration, 1993
Advocates the use of the Total Quality Management (TQM) model for libraries to survive financially and to retain their customers. An award for library quality based on the Malcolm Baldridge Award is proposed to enable institutions to use an evaluation procedure that rewards a commitment to continuous improvement. (Contains five references.) (EAM)
Descriptors: Administrative Principles, Awards, Evaluation Methods, Library Administration
Peer reviewedJurow, Susan – Journal of Library Administration, 1993
Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…
Descriptors: Administrative Principles, Benchmarking, Data Collection, Evaluation Methods
