Describes the dimensions and components of expert systems and their applications in libraries. Discussion of ways in which the productivity of library public services could be improved by using expert systems focuses on reference and bibliographic instruction applications. (four references) (MES)

Describes the role of automation in library acquisitions and serials departments in support of collection development. Highlights include workstations and expert systems; links to external databases; vendor services, including serials services and online review and selection of approval books; and automated access to collection development…