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| Journal of Library… | 2 |
Publication Type
| Journal Articles | 2 |
| Reports - Descriptive | 2 |
| Historical Materials | 1 |
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Peer reviewedMatysek, Eugene F., Jr. – Journal of Library Administration, 1993
Examines the Total Quality Management (TQM) activities at a federal government agency (i.e., the Defense Fuel Supply Center) using the following criteria established by the Federal Quality Institute: top management leadership and support; strategic quality planning; customer focus; training and recognition; employee empowerment and teamwork; and…
Descriptors: Administrative Principles, Awards, Evaluation Criteria, Federal Government
Peer reviewedFrank, Robyn C. – Journal of Library Administration, 1993
Examines the use of Total Quality Management (TQM) in the federal government setting. Topics covered include federal corporate culture, benefits to employees, early programs in productivity improvement, governmentwide implementation, the information network on TQM applications maintained by the Federal Quality Institute, and barriers to…
Descriptors: Administrative Principles, Federal Government, Government Employees, Government Role
