Presents theoretical frameworks relating to technological change and innovation, including the diffusion of innovations, and then discusses how those theories can be applied to the management of instruction programs in libraries. Highlights include traditional instructional strategies; infrastructure and support; integrating technology into…

Describes the dimensions and components of expert systems and their applications in libraries. Discussion of ways in which the productivity of library public services could be improved by using expert systems focuses on reference and bibliographic instruction applications. (four references) (MES)