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Peer reviewedPenniman, W. David – Journal of Library Administration, 1993
Advocates the use of the Total Quality Management (TQM) model for libraries to survive financially and to retain their customers. An award for library quality based on the Malcolm Baldridge Award is proposed to enable institutions to use an evaluation procedure that rewards a commitment to continuous improvement. (Contains five references.) (EAM)
Descriptors: Administrative Principles, Awards, Evaluation Methods, Library Administration
