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Total Quality Management: The Federal Government Experience.
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Frank, Robyn C. – Journal of Library Administration, 1993
Examines the use of Total Quality Management (TQM) in the federal government setting. Topics covered include federal corporate culture, benefits to employees, early programs in productivity improvement, governmentwide implementation, the information network on TQM applications maintained by the Federal Quality Institute, and barriers to…
Descriptors: Administrative Principles, Federal Government, Government Employees, Government Role
Organizational Development and TQM: The Harvard College Library's Experience.
Peer reviewed Peer reviewed
Clack, Mary Elizabeth – Journal of Library Administration, 1993
Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with…
Descriptors: Administrative Principles, College Libraries, Higher Education, Library Administration
Implementing Total Quality Management: A Model for Research Libraries.
Peer reviewed Peer reviewed
Barnard, Susan B. – Journal of Library Administration, 1993
Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…
Descriptors: Academic Libraries, Administrative Principles, Higher Education, Library Administration