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| Performance | 2 |
| Quality Control | 2 |
| Academic Libraries | 1 |
| Access to Information | 1 |
| Administrative Principles | 1 |
| Benchmarking | 1 |
| Data Collection | 1 |
| Evaluation Criteria | 1 |
| Evaluation Methods | 1 |
| Flow Charts | 1 |
| Higher Education | 1 |
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| Journal of Library… | 2 |
Author
| Jurow, Susan | 1 |
| Shapiro, Beth J. | 1 |
Publication Type
| Journal Articles | 2 |
| Guides - Non-Classroom | 1 |
| Information Analyses | 1 |
| Opinion Papers | 1 |
| Reports - Descriptive | 1 |
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Peer reviewedJurow, Susan – Journal of Library Administration, 1993
Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…
Descriptors: Administrative Principles, Benchmarking, Data Collection, Evaluation Methods
Peer reviewedShapiro, Beth J. – Journal of Library Administration, 1991
Argues that, as library roles change, providing access to information resources is becoming more important than acquisition of library resources and that libraries should be evaluated based upon what they actually do. Access and performance measures are proposed to supplement the statistics collected by the Association of Research Libraries. (30…
Descriptors: Academic Libraries, Access to Information, Evaluation Criteria, Higher Education
