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Journal of Library…1
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Towler, Constance F.1
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Problem Solving Teams in a Total Quality Management Environment.
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Towler, Constance F. – Journal of Library Administration, 1993
Outlines the problem-solving team training process used at Harvard University (Massachusetts), including the size and formation of teams, roles, and time commitment. Components of the process are explained, including introduction to Total Quality Management (TQM), customer satisfaction, meeting management, Parker Team Player Survey, interactive…
Descriptors: Administrative Principles, Decision Making, Decision Making Skills, Higher Education