Delivery Speed, Timeliness and Satisfaction: Patrons' Perceptions About ILL Service.

Weaver-Meyers, Pat L.; Stolt, Wilbur A.

Notes FAQ Contact Us

Back to results

Peer reviewed

ERIC Number: EJ539776

Record Type: Journal

Publication Date: 1996

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0193-0826

EISSN: N/A

Available Date: N/A

Delivery Speed, Timeliness and Satisfaction: Patrons' Perceptions About ILL Service.

Weaver-Meyers, Pat L.; Stolt, Wilbur A.

Journal of Library Administration, v23 n1-2 p23-42 1996

Library users' perceptions of the quality of interlibrary loan service are examined. Ten Greater Midwest Research Libraries Consortium members distributed surveys to patrons. Findings indicate patrons' satisfaction is minimally related to actual delivery speed; satisfaction and perceptions of timeliness are strongly correlated; a delivery speed of 8-12 days is indistinguishable from shorter delivery times. (AEF)

Descriptors: Delivery Systems, Document Delivery, Higher Education, Information Dissemination, Interlibrary Loans, Library Services, Library Surveys, Reference Services, Research Libraries, User Satisfaction (Information)

Publication Type: Reports - Research; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A