Describes types of hearing impairments and discusses library equipment, materials, and programs for the hearing impaired. American Library Association guidelines for four areas of service to the hearing impaired are summarized: communications; resources; publicity and programs; and participation and staffing. Addresses for related organizations…

Discusses how the library vendor's role is expanding to encompass a more active coaching component in a digitized environment. Topics include centrality of the reader; professional expectations for librarians; and coaching in the areas of bibliography information, licensing, networking, product/service awareness, and industry/market advice. (LRW)

Addresses the role of professional associations in the process of organizational change in academic libraries. Topics discussed include user-centered organizations and associations; the literature on organizational change; the roles of associations; associations as change agents; and how associations can assist in the transition to user-centered…

Presents 101 variables for use in developing a microcomputing profile and determining the type of microcomputing management appropriate for a library. Variables are presented in 16 categories, including the larger institutional, library, and financial profiles; administration's stance on microcomputing; user profiles; training and support for…

Discusses electronic books as a disruptive technology, that is, a technology that has appeal to its users but upsets the traditional models. Highlights include a history of print technology; types of electronic books; reader devices; stakeholders, including users, librarians, and publishers; and how vendors can remain relevant. (LRW)

Discussion of academic research libraries' changes in organizational structure focuses on experiences at the Indiana University Libraries. Highlights include principles encouraging organizational change and empowerment; the role and nature of the library, including a focus on the user; library reorganization; and strategic planning, quality, and…

Discussion of changes and trends in scholarly publishing highlights monographs; journals; user-centered publishing; electronic products and services, including adding value, marketing strategies, and new pricing systems; changing attitudes regarding copyright; trends in publishing industry reorganization; and impacts on research libraries. (LRW)

Discusses the historical backgrounds of and differences between the library and archival professions, common problems linking the two professions today, and the feasibility of a common education stressing information science as the basis of the two professions. (CLB)

Examines changing relationships between subscription agents, librarians, and publishers as a result of electronic journals. Discusses customer expectations, pricing models, and the subscription agent's new role as aggregator, acting as an intermediary who offers the end user access to the library's electronic journals via the Internet. (LRW)

Discusses changes in academic libraries shifting from collection-based to access-based measures of effectiveness and considers the role of library administrators as change agents. A competing values framework of organizational and managerial leadership performance is presented, and a user-centered model of organization is discussed. (Contains 13…

Firm policies and procedures that address the environment, patron/staff behavior, general attitude, and care and handling of materials need to be at the core of the library/archival security program. Discussion includes evaluating a repository's security needs, collections security, security in non-public areas, security in the reading room,…

Examines present trends as well as the past history of information technology as it affects libraries. Topics include library vision and the need for a redefinition of their role as information middlemen between vendors and consumers; effects of the World Wide Web; and electronic information. (LRW)

Considers changes in academic libraries that are occurring as a result of information technology. Topics discussed include the environment, including attitudinal, behavioral, and structural changes, funding, strategic planning, and Total Quality Management; electronic journals and books; multimedia; desk top publishing; publishing economics;…

Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…

Discussion of the World Wide Web and the role of academic librarians as online system developers and designers focuses on usability testing. Usability evaluation at OCLC and at the University of Arizona is described, and the integration of the results into their Web and online product designs is discussed. (Author/LRW)