The process of organizational transformation in a bank included a training program for managers to prepare them for changing role behaviors. Training emphasized role clarity, coping with role pressures, team building, raising expectations, and interpersonal dynamics. (Contains 20 references.) (SK)

A literature review and six case studies examined the roles and responsibilities of the chief executive officers and board chairs, the capabilities required for success, and related executive development activity. Findings include the importance of focusing executive development on capability enhancement to ensure that it supports organizational…