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Hunt, John W.; Baruch, Yehuda – Journal of Management Development, 2003
A study assessed the impact of interpersonal skills training on top managers (n=252) by analyzing feedback from subordinates. The skills most responsive to training had clear objectives and outcome criteria and could be expressed as step-by-step routines. Soft skills were more difficult to improve in this way. (Contains 62 references.) (JOW)
Descriptors: Emotional Intelligence, Interpersonal Competence, Management Development, Outcomes of Education