This mixed-methods study explores whether undergraduates in a multilingual, multicultural university -- and more specifically in a multi-dimensionally internationalised classroom -- manifest transcultural competence when starting university studies. The article precisely focuses on the role of intercultural friendships and personal and family…

In most service activities, customer satisfaction depends largely on the direct interaction with service providers. In the case of tourism, this interaction often occurs between people from different countries and whose mother tongues are different. In this context, concepts such as cultural proximity, linguistic accommodation, expectations and…