This article shows how OBM research and practice can incorporate tools from IOP to achieve an effective and socially valid organizational improvement strategy. After a brief review of both fields, a project is described in a major domestic corporation illustrating a synthesis of OBM and IOP techniques. Value-added repair service was targeted for…

The present study examined the effects of performance feedback on the behavior of front line supervisory employees at a social service agency. A multiple baseline across three participants was used with three different feedback procedures consisting of verbal feedback, verbal plus individual comparative graphic feedback, and verbal feedback,…