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Rodriguez, Manuel; Wilder, David A.; Therrien, Kelly; Wine, Byron; Miranti, Reylissa; Daratany, Kenneth; Salume, Gloria; Baranovsky, Greg; Rodriquez, Matias – Journal of Organizational Behavior Management, 2006
The performance diagnostic checklist (PDC) was administered to examine the variables influencing the offering of promotional stamps by employees at two sites of a restaurant franchise. PDC results suggested that a lack of appropriate antecedents, equipment and processes, and consequences were responsible for the deficits. Based on these results,…
Descriptors: Check Lists, Intervention, Dining Facilities, Performance Technology
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Sasson, Joseph R.; Alvero, Alicia M.; Austin, John – Journal of Organizational Behavior Management, 2006
Organizational performance is a function of many variables, two of which are work process factors and human performance factors. Our study compared the effects of changing a work process versus human performance improvement techniques and the combined effects of combing both techniques. A 2 (manual vs electronic process) x 2 (with vs without…
Descriptors: Performance Factors, Organizational Effectiveness, Comparative Analysis, Performance Technology