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Direct linkDowning, Christopher O., Jr.; Geller, E. Scott – Journal of Organizational Behavior Management, 2012
A participative goal-setting and feedback intervention increased cashiers' identification-checking behavior at a large grocery store. The cashiers' identification-checking percentages increased from 0.2% at baseline to 9.7% during the intervention phase and then declined to 2.3% during withdrawal. At the control store, the percentages of…
Descriptors: Identification, Validity, Intervention, Feedback (Response)
Johnson, Rebecca A.; Houmanfar, Ramona; Smith, Gregory S. – Journal of Organizational Behavior Management, 2010
The purpose of this study was to determine the effects of presenting organizational information through implicit and explicit rules on sales-related target behaviors in a retail setting. Results indicated that when organizational information was presented in a specific form, productivity was increased and maintained longer than when presented in…
Descriptors: Industrial Psychology, Organizational Development, Productivity, Retailing
