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Direct linkSasson, Joseph R.; Alvero, Alicia M.; Austin, John – Journal of Organizational Behavior Management, 2006
Organizational performance is a function of many variables, two of which are work process factors and human performance factors. Our study compared the effects of changing a work process versus human performance improvement techniques and the combined effects of combing both techniques. A 2 (manual vs electronic process) x 2 (with vs without…
Descriptors: Performance Factors, Organizational Effectiveness, Comparative Analysis, Performance Technology
