Compares three formats for presenting a number of similar procedures in printed instructions: separate lists, an integrated list, and a table. Expects that the integrated list format and the table format will provide overview of the features common to the similar procedures--finds such results did not appear. Finds that none of the formats scored…

Tests the relative efficiency and learning effect of text, pictures, and animation in online help systems, designing six versions of a help system for telephones. Presents operational information in text, pictures, or animation, with or without spatial information. Shows that presenting operational information via text was most efficient and that…

Examines the visual manual genre, discussing main forms and functions of step-by-step and guided tour manuals in detail. Examines whether a visual manual helps computer users realize tasks faster and more accurately than a non-visual manual. Finds no effects on accuracy, but speedier task execution by 35% for visual manuals. Concludes there is no…

Discusses the adequacy of two modes of presenting information on a computer screen, the "alternating" (screen by screen) presentation and the "simultaneous" screen presentation (different information on one screen at the same time). Tests subjects performing writing tasks using one online document or two documents, using either…

Presents the results of a survey of Purdue University students' knowledge of, use of, and attitudes toward computers as they enter the technical writing class. Contrasts the technical students with upper division humanities students and draws conclusions about documentation requirements and appropriate computer use goals for the students surveyed.…