Examines some examples of discourse practices among managers and employees in the customer service department of a large manufacturing firm. Shows how knowledge of the ways that language can both include and exclude people from cultural groups in the worksite can help professional communicators facilitate more effective and responsible…

The purpose of this article is to evaluate value-add methods and activities applied to organizational communication college-level course work. Graduate organizational communication faculty are aware that their classes serve as direct preparation for students entering business and professional careers. The knowledge learned and the skills acquired…

Examines fundamental rhetorical constructs that students and business professionals should consider when analyzing textual and financial information contained in corporations' annual reports. Discusses how students in business communication classes evaluate the rhetorical effectiveness of specific annual reports, as well as the ethics associated…