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Relationships between Emotional Labor, Job Performance, and Turnover
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Goodwin, Robyn E.; Groth, Markus; Frenkel, Stephen J. – Journal of Vocational Behavior, 2011
The present study investigates the relationship between the emotional labor strategies surface acting and deep acting and organizational outcomes, specifically, employees' overall job performance and turnover. Call center employees from two large financial service organizations completed an online survey about their use of surface and deep acting.…
Descriptors: Employees, Job Performance, Labor, Emotional Response
Re-Examining the Relationship between Age and Voluntary Turnover
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Ng, Thomas W. H.; Feldman, Daniel C. – Journal of Vocational Behavior, 2009
In their quantitative review of the literature, Healy, Lehman, and McDaniel [Healy, M. C., Lehman, M., & McDaniel, M. A. (1995). Age and voluntary turnover: A quantitative review. "Personnel Psychology, 48", 335-345] concluded that age is only weakly related to voluntary turnover (average r = -0.08). However, with the significant changes in…
Descriptors: Race, Tenure, Labor Turnover, Effect Size
Psychological and Demographic Correlates of Career Patterns
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Reitzle, Matthias; Korner, Astrid; Vondracek, Fred W. – Journal of Vocational Behavior, 2009
Recent years have witnessed a growing diversity of career patterns, resulting from the relative decline of stable employment. In the present study of 1368 employed and self-employed German adults career pattern diversity was assessed using nine pictograms. The goal was to identify psychological and demographic correlates of these patterns and to…
Descriptors: Employment Patterns, Social Change, Psychological Patterns, Employment Opportunities
Testing the Relationship between Three-Component Organizational/Occupational Commitment and Organizational/Occupational Turnover Intention Using a Non-Recursive Model
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Chang, Huo-Tsan; Chi, Nai-Wen; Miao, Min-Chih – Journal of Vocational Behavior, 2007
This study explored the relationship between three-component organizational/occupational commitment and organizational/occupational turnover intention, and the reciprocal relationship between organizational and occupational turnover intention with a non-recursive model in collectivist cultural settings. We selected 177 nursing staffs out of 30…
Descriptors: Foreign Countries, Intention, Nursing, Labor Turnover
Linking Career Mobility with Corporate Loyalty: How Does Job Change Relate to Organizational Commitment?
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Kondratuk, Tammy B.; Hausdorf, Peter A.; Korabik, Karen; Rosin, Hazel M. – Journal of Vocational Behavior, 2004
Today's organizations are undergoing constant and substantial change due to many internal and external forces. These changes are impacting on the inter- and intra-organizational career mobility of managers and employees. This research assessed the relationship between career mobility history and a recent internal or external job change on…
Descriptors: Employees, Career Change, Models, Professional Personnel
Side-Bet Theory and the Three-Component Model of Organizational Commitment
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Powell, Deborah M.; Meyer, John P. – Journal of Vocational Behavior, 2004
We tested Becker's (1960) side-bet conceptualization of commitment within the context of Meyer and Allen's (1991) three-component model of organizational commitment. Employees (N=202) from various organizations completed a survey including measures of (a) seven categories of side bets (b) affective, normative, and continuance commitment, and (c)…
Descriptors: Intention, Structural Equation Models, Employees, Organizations (Groups)