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| Congruence (Psychology) | 1 |
| Job Analysis | 1 |
| Job Performance | 1 |
| Predictor Variables | 1 |
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| Journal of Vocational Behavior | 1 |
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Peer reviewedFritzsche, Barbara A.; Powell, Amy B.; Hoffman, Russell – Journal of Vocational Behavior, 1999
Customer service representatives (n=90) completed the Position Classification Inventory (PCI), Self-Directed Search, and a cognitive ability test. PCI was similar to the Dictionary of Holland Occupational Codes in predicting performance. Cognitive ability was not significantly correlated with performance. Person/environment fit was supported as a…
Descriptors: Congruence (Psychology), Job Analysis, Job Performance, Predictor Variables
