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Diefendorff, James M.; Croyle, Meredith H.; Gosserand, Robin H. – Journal of Vocational Behavior, 2005
This investigation had two purposes. The first was to determine whether the display of naturally felt emotions is distinct from surface acting and deep acting as a method of displaying organizationally desired emotions. The second purpose was to examine dispositional and situational antecedents of surface acting, deep acting, and the expression of…
Descriptors: Labor, Emotional Response, Psychological Patterns, Work Attitudes