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ERIC Number: EJ730128
Record Type: Journal
Publication Date: 2004-Feb
Pages: 23
Abstractor: Author
ISBN: N/A
ISSN: ISSN-0001-8791
EISSN: N/A
Available Date: N/A
Emotional Labor: A Conceptualization and Scale Development
Glomb, Theresa M.; Tews, Michael J.
Journal of Vocational Behavior, v64 n1 p1-23 Feb 2004
Despite increased research attention, the emotional labor construct remains without a clear conceptualization and operationalization. This study designed a conceptually grounded, psychometrically sound instrument to measure emotional labor with an emphasis on the experience of discrete emotions-the Discrete Emotions Emotional Labor Scale (DEELS). This conceptualization and operationalization of emotional labor departs from existing efforts because it focuses on the behavior of emotional expression, encompassing genuine, faked, and suppressed positive and negative emotional displays. Results provide initial evidence for the convergent, discriminant, and criterion-related validity of the DEELS.
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A