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Direct linkDahl, David – Journal of Web Librarianship, 2010
In September 2008, the Albert S. Cook Library at Towson University implemented an intranet to support the various functions of the library's Reference Department. This intranet is called the RefPortal. After exploring open source options and other Web 2.0 tools, the department (under the guidance of the library technology coordinator) chose…
Descriptors: Reference Services, Library Services, Database Management Systems, Information Management
Etches-Johnson, Amanda; Baird, Catherine – Journal of Web Librarianship, 2010
The days of top-down communication and controlled internal messages at a library organization are--or should be--behind us. Modern libraries must be fluid and flexible organizations with equally nimble internal communication infrastructures in place to keep up with the fast-paced environments that have been created in these organizations. As is…
Descriptors: Research Libraries, Internet, Knowledge Management, Database Management Systems
