Publication Date
| In 2025 | 0 |
| Since 2024 | 0 |
| Since 2021 (last 5 years) | 0 |
| Since 2016 (last 10 years) | 0 |
| Since 2006 (last 20 years) | 1 |
Descriptor
| Commercialization | 1 |
| Employee Attitudes | 1 |
| Income | 1 |
| Organizational Climate | 1 |
| Services | 1 |
| Work Attitudes | 1 |
Source
| Journal of Workplace Learning | 1 |
Author
| Alexander E. Ellinger | 1 |
| Andrea D. Ellinger | 1 |
| Carolyn Findley Musgrove | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Research | 1 |
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewed
Direct linkCarolyn Findley Musgrove; Alexander E. Ellinger; Andrea D. Ellinger – Journal of Workplace Learning, 2014
Purpose: Research suggests that employee engagement favorably influences the provision of customer service, that high levels of service employee engagement are rare, and that firms' strategic profit emphases affect engagement and service climate. This study responds to calls for research that identifies drivers of employee engagement and…
Descriptors: Work Attitudes, Employee Attitudes, Organizational Climate, Services
