Purpose: The purpose of this study was to explore how customer-facing professionals (CFPs) created learning paths to adapt to changing customer needs in a digital environment. Design/methodology/approach: Two groups of CFPs were created from a previous single-case study to examine the learning paths of the two groups. Both groups were digitally…

Purpose: This study aims to outline an approach to improving the effectiveness of work-based learning through knowledge creation and enhancing self-regulated learning. The paper presents a case example of a novel approach to learning through knowledge creation in the workplace. This case example is based on empirical data collected through a study…

Purpose: This study aims to describe the design of a provincial government ministry group mentoring program and examine mentees' and mentors' experiences in the program. Design/methodology/approach: A total of 151 mentees rated their satisfaction in a post-program survey. The survey was followed by in-depth, semi-structured interviews with 10…

Purpose: The purpose of this paper is to explore learning for and through retirement from the workplace. Design/methodology/approach: First, "retirement" is considered in the light of the existing literature, demonstrating a complex concept. The paper describes the research project from which a theme of retirement as a learning process…

Purpose: The purpose of this paper is to analyze learning in a Swedish trade union board in a workplace, according to contemporary challenges in working life and conditions, of decentralization and local independency of trade union work and learning. Design/methodology/approach: The paper is based on ethnographic studies of two Swedish local trade…

Purpose: This paper is an empirical study which aims to investigate the development of social interaction and their impacts on developing learners' entrepreneurial characteristics throughout their participation in an authentic enterprise activity. Design/methodology/approach: The sample of this study was drawn from the participants of an…

Purpose: The purpose of this paper is to provide a case study of a newcomer to the practice of policing to explore conceptualisations of learning through practice. It aims to position learning as the intersections of trajectories of being and becoming within a community of practice. The paper seeks to argue that learners need to be understood with…

Purpose: This paper seeks to explore the effect of leadership style of a team leader on team-member learning in organizations, to conceptually extend an initial model of leadership and to empirically examine the new model of ambidextrous leadership in a team context. Design/methodology/approach: Qualitative research utilizing the case study method…

Purpose: The purpose of this paper is to describe a retrospective reflection over unconscious, emergent learning among employees of an organization and to suggest how to capture these moments of experiential learning for future organizational learning. Design/methodology/approach: Action research in organizations is undertaken in interaction with…

Purpose: The purpose of this paper is to first elaborate on the notion of a learning environment based on an empirical study of care work. Second, to explore how aspects of a learning environment may differ between and within units in the same organization, and how to understand and explain such differences. Design/methodology/approach: The study…

Purpose: Trade unions, like many other membership-based social movement organisations, are confronted by the challenge of growth and revitalisation. Declining membership numbers, an increasingly restrictive legislative framework, and dramatic changes in modes of employment have combined to challenge many unions to rethink the way they work. In…

Purpose: This paper aims to examine the nature of learning discovered by recent graduates participating in a symphony orchestra-initiated development program that is designed to nurture them through the transition to becoming professional orchestral musicians. Design/methodology/approach: Using a qualitative case study approach, the authors…

Within a concept of life-long learning, the study here reported is framed within the context of the expanding use of education and training in achieving organisational change. The focus of the research study was on one particular organisational education and training intervention and on how individuals experienced the learning and implementing of…

Purpose: The purpose of the paper is to show how professional tools trigger workplace learning. The daily mundane work of Swedish police officers has been studied to investigate how the use of police tools triggers learning through discussions in police practice. Design/methodology/approach: Data were collected through a field study consisting of…

Purpose: The purpose of this research is to get a clear view on how can we judge groups in relation to the characteristics of a community of practice (CoP), and the presence of collective learning in these groups. Design/methodology/approach: A review of literature on collective learning and CoPs led to the development of a conceptual model, which…