NotesFAQContact Us
Collection
Advanced
Search Tips
Publication Date
In 20250
Since 20240
Since 2021 (last 5 years)0
Since 2016 (last 10 years)1
Since 2006 (last 20 years)1
Descriptor
Case Studies1
Comparative Analysis1
Computer Software1
Educational Needs1
Independent Study1
Informal Education1
Information Technology1
Learning Activities1
Learning Processes1
Learning Strategies1
Networks1
Problem Solving1
Service Occupations1
Social Environment1
Technical Support1
Technological Literacy1
Work Environment1
More ▼
Source
Journal of Workplace Learning1
Author
Hendriks, Stefan1
Poell, Rob F.1
Sung, SeoYoon1
Publication Type
Journal Articles1
Reports - Research1
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Showing one result Save | Export
Learning Paths of Customer-Facing Professionals in the Digital Age
Peer reviewed Peer reviewed
Direct linkDirect link
Hendriks, Stefan; Sung, SeoYoon; Poell, Rob F. – Journal of Workplace Learning, 2018
Purpose: The purpose of this study was to explore how customer-facing professionals (CFPs) created learning paths to adapt to changing customer needs in a digital environment. Design/methodology/approach: Two groups of CFPs were created from a previous single-case study to examine the learning paths of the two groups. Both groups were digitally…
Descriptors: Technical Support, Service Occupations, Case Studies, Technological Literacy