Purpose: This study aims to develop the understanding of learning processes related to the new ways of interacting in the enforced digital workplace over time. Design/methodology/approach: A multiple, longitudinal case study of knowledge-based workers in three firms located in Sweden has been conducted from March 2020 to March 2023. In total, 89…

Purpose: The purpose of this study is to investigate how professionals learn from varying experiences with errors in health-care digitalization and develop and use negative knowledge and digital ignorance in efforts to improve digitalized health care. Design/methodology/approach: A two-year qualitative field study was conducted in the context of a…

Purpose: The purpose of this paper is to identify the constituent parts of learning in the manufacturing work context and understand why these parts are key in the learning of the employees. Design/methodology/approach: The data was collected from two sources: a literature review of the Information Systems literature to establish an initial…

Purpose: The purpose of this study was to explore how customer-facing professionals (CFPs) created learning paths to adapt to changing customer needs in a digital environment. Design/methodology/approach: Two groups of CFPs were created from a previous single-case study to examine the learning paths of the two groups. Both groups were digitally…

Purpose: During the past decade new types of broader networks that aim to achieve widespread effects in the working life have emerged. These are typically based on an interactive innovation approach, where knowledge is created jointly together with diverse players. At the moment, the challenge is how to evaluate these complex networks and learning…

Small business owner-managers were grouped in networks in a collaborative approach to management learning. Establishment of these communities of trust helped overcome lack of time and resources for reflection, lack of peer contact, and the expectation that small business managers must be omniscient. (Contains 27 references and 12 additional…

A model for workplace learning is presented, which intends to integrate formal and informal learning with the use of e-learning. An important underlying assumption is that the integration of formal and informal learning is necessary in order to create desirable competencies, from both an individual and an organisational perspective. Two case…