Purpose: This paper seeks to investigate the potential role of emotional intelligence (EI) abilities within learning in teams. The research focuses on examining how EI abilities are enacted within team contexts and how these are associated with critical reflection and team processes associated with learning. Design/methodology/approach: A…

Supervisors who are effective facilitators use their own learning and interpersonal skills to encourage informal learning in work teams. Use of facilitation skills can be inhibited by lack of organizational support and reluctance to change power relationships. (Contains 66 references.) (SK)