Purpose: The purpose of this paper is to present and discuss two different learning approaches to lean through a sensemaking lens. Design/methodology/approach: This is comparative case study within one organisation, and a qualitative analysis of interview data, participative observations and documents. Findings: Although this study found that both…

Purpose: The purpose of this paper is the presentation of a learning model for a manager and employee working collaboratively to make advances in knowledge, skills, work performance and in the quality of their relationship. The model is called reciprocal action learning. Design/methodology/approach: The approach was to examine concepts and…

Purpose: With the intention of detecting and describing a series of team learning patterns within a selection of organisations, an extensive exploratory and qualitative research project was conducted in seven phases. The study at hand aims to report on the most recent phase, namely eight case studies in the public employment service of Flanders…

Purpose: This study aims to describe the design of a provincial government ministry group mentoring program and examine mentees' and mentors' experiences in the program. Design/methodology/approach: A total of 151 mentees rated their satisfaction in a post-program survey. The survey was followed by in-depth, semi-structured interviews with 10…

Purpose: The purpose of this paper is to explore the underlying reasons why providing process improvement training, by itself, may not be sufficient to achieve the desired outcome of improved processes; and to attempt a conceptual framework of management training for more effective improvement. Design/methodology/approach: Two similar units within…

Purpose: The aim of this study is to assess the relationship between some variables (organizational structure, organizational dimension and age, human resource characteristics, the external environment, strategy and quality) and organizational learning culture and evaluate the way they interact with this kind of culture.…

Purpose: The aim of this article is to challenge the concept of "the learning organization" as unproblematic and inherently good. Design/methodology/approach: The research looked at how teachers--as an example of public sector professionals in a work organization that claims to be a learning organization--view their conditions for…

Purpose: This paper seeks to review current approaches to learning from health and safety incidents in the workplace. The aim of the paper is to identify the diversity of approaches and analyse them in terms of learning aspects. Design/methodology/approach: A literature review was conducted searching for terms incident/accident/near…