Discusses how to increase user satisfaction by designing information retrieval systems that inform the user while the user is interacting online. Models the information processing operations of a user who has received an information message from the system and is stimulated into grasping at a higher understanding of the information need. (Contains…

Research in human-computer interaction is evolving a user-centered methodology for system design and instruction that focuses on integrating affective and cognitive user variables to increase productivity, creativity, and human growth. Discussion includes the survey approach, the experimental-ethnographic approach; theory-building; and the future…

Discussion of navigation through virtual information environments focuses on the need for robust user models that take into account individual differences. Considers Pask's information processing styles and strategies; deep (transformational) and surface (reproductive) learning; field dependence/independence; divergent/convergent thinking;…

Reports on a research project that investigated seventh grade science students' cognitive, affective, and physical behaviors as they used the Yahooligans! search engine to find information on a specific search task. Describes measurement techniques that included software, interviews, and questionnaires, and discusses implications for user training…