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Kantor, Paul B.; Saracevic, Tefko – Journal of the American Society for Information Science, 1997
The second of two parts, this article develops a taxonomy of value-in-use for library and information services based on user assessments and proposes methods and instruments for similar studies of library and information services in general. Divides value of services into three classes: reasons for use; quality of interaction; and worth, benefits…
Descriptors: Classification, Information Services, Library Research, Library Services