Is User Satisfaction a Hobgoblin?.

Soergel, Dagobert

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Peer reviewed

ERIC Number: EJ148427

Record Type: CIJE

Publication Date: 1976

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Is User Satisfaction a Hobgoblin?

Soergel, Dagobert

Journal of the American Society for Information Science, 27, 4, 256-9, Jul-Aug 76

Instead of leaving the user at the point where he or she receives the information from the reference storage and retrieval system, we should follow him or her to see what the impact is from the information received, how it actually affects the user's performance in his or her task. (Author/PF)

Descriptors: Evaluation Methods, Information Retrieval, Measurement Techniques, Relevance (Information Retrieval)

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