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Zhang, Xiangmin; Chignell, Mark – Journal of the American Society for Information Science and Technology, 2001
Reports results of a study investigating effects of four user characteristics on users' mental models of information retrieval (IR) systems. Findings indicated that educational and professional status, academic background, and computer experience had significant effects in differentiating users on their factor scores. First language had a…
Descriptors: Computer Interfaces, Computer System Design, Information Retrieval, Information Science