Discussion of search strategy in information retrieval by end users focuses on the role played by strategic reasoning and design principles for user interfaces. Highlights include strategic help based on collaborative coaching; a conceptual model for strategic help; and a prototype knowledge-based system named FIRE. (Author/LRW)

Reports results of a study investigating effects of four user characteristics on users' mental models of information retrieval (IR) systems. Findings indicated that educational and professional status, academic background, and computer experience had significant effects in differentiating users on their factor scores. First language had a…

Presents a matrix that can serve as a tool for designing the information architecture of a Web portal in a logical and systematic manner. Highlights include interfaces; metaphors; navigation; interaction; information retrieval; and an example of a children's Web portal to provide access to museum information. (Author/LRW)

Describes a study of college students that investigated Web-based search engine queries and compared relevancy ratings with expert-formulated queries. Considers the number of subject terms used and the use of Boolean operators and discuses the need for designing search engine interfaces that provide greater support in term selection and operator…