Teachers can prepare themselves for angry confrontations with parents by learning how to cope with parent anger and channeling it into positive action. A five-step process, the I.D.E.A.L. system, is outlined and recommended as an effective technique for converting angry parents into collaborators. (IAH)

Guidelines to keep conflicts from wreaking havoc at staff meetings, parent conferences, team meetings, and PTA functions include confronting tensions early, attacking problems not people, examining oneself, choosing issues carefully, requesting feedback, building trust, working together, and being prepared. (SM)